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Web based involvement tools: social media, web based forums


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The aim of the SUMP Glossary is to provide a brief explanation of specialist words, terms and abbreviations relating to the subject of sustainable urban mobility planning. The Glossary has been prepared by the CH4LLENGE project and as a result, there is a particular focus on defining terms relating to the four key challenges of plan development studied by the project, namely: participation, cooperation, measure selection and monitoring & evaluation. It is envisaged that, over time, the international community of mobility practitioners will add to the content of the online Glossary and produce versions in different languages.
A simple structure has been followed so that users can search for words, terms and abbreviations in a standard alphabetic format. For each Glossary term, the following information is provided:
• a general definition and, where available, a specific definition relating to transport and mobility planning;
• an explanation of why the term is relevant to sustainable urban mobility planning; and
• references to sources.
The preparation of the Glossary, including the selection of terms and drafting of definitions, has been informed by a review of relevant reports, guidance documents and existing glossaries. The key reference is the European Union “Guidelines - Developing and implementing a Sustainable Urban Mobility Plan” prepared for the EC’s Intelligent Energy Europe (IEE) programme by Rupprecht Consult (January 2014) and therefore this has not been identified as a source throughout the document. The outputs of the CH4LLENGE project have also provided a principal source of information and the official documents can be found at www.sump-challenges.eu.

Please note that not all the explanatory text is taken directly from the listed sources. The authors have sought to take established definitions and information as the basis and explain these in simple terms and relate them to the context of sustainable urban mobility planning where this was not previously the case.

By Admin Eltis / Posodobljeno: 28 May 2019

Definition – Social media comprises a set of tools such as blogs, forums, wikis, social networking sites and open source software. These can be used as a component of the SUMP participationinfo-icon process, helping communities to think about and debate mobilityinfo-icon problems and solutions.

A web-based forum is a dedicated web page associated with a project where stakeholders can view information and engage in online discussion with other stakeholders and where the project team can provide feedback.

Cross-media communication involves communicating with stakeholders using multiple media channels (e.g. internet, newspaper, TV, radio) while maintaining consistent content, design and editorial control of what is presented. This is a common practice for many public authorities.

Relevance to SUMP – The use of social media and web-based forums should be considered for all stages of stakeholderinfo-icon and citizeninfo-icon involvement within the planning process. These tools may provide a means for involving young people, often a hard-to-reach groupinfo-icon. Web-based forums can be used alongside other participation tools and techniques as a cost effective means of involving stakeholders and citizens (see for example Delphi surveys) and can provide a forum for participation processes to continue between face-to-face meetings and events.

Source: Planning Pool, 2014; GUIDEMAPS, 2004

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