Mobility management is understood as 'soft' measures such as information and communication campaigns, organising services and co-ordinating activities of different partners, with the goal of promoting sustainable transport and managing the demand for car use by changing travellers’ attitudes and behaviour. Quality management ensures that new mobility management measures are easily and efficiently introduced and that existing measures are effective.
MaxQ has produced a code of practice for introducing quality to mobility management in small and medium-sized cities, published by the European Committee for Standardization. It offers a thorough definition of what measures are included under mobility management, and the different elements that contribute to improving the quality of these measures.
See below to download the code of practice in all available languages. For more information and materials, visit the MaxQ section on epomm.eu