ISEMOA Quality Management System for accessibility

By Lewis Macdonald / Updated: 02 Apr 2015

A large category of people face challenges in using public transport or moving around cities. This includes not only people with long-term or permanent disabilities, but also the elderly, people with temporary injuries, or people travelling with heavy luggage or young children.

Due to these issues, these groups often depend on car travel to meet their mobility needs. Local and regional authorities can work to make urban environments and mobility more appropriate for these transport users, aiming to reduce their reliance on private cars.

The ISEMOA Quality Management System supports local and regional authorities in making continual improvements in accessibility to their mobility services. It takes into account all of the users listed above and entire journeys encompassing all mobility modes. Two guides have been produced, one with reference to local authorities and the other to regional authorities, as well as self-assessment questionnaires.

See below to download the documents in all available languages. For more information, visit isemoa.eu

Photo by Sozial Helden / CC BY

Documents: 
File: 
PDF icon microsoft_word_-_d4_1_isemoa_qms_for_cities_and_municipalities_final_bg.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
BG
File: 
PDF icon d4_1_isemoa_qms_staedte-und-gemeinden_final_de.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
DE
File: 
PDF icon d4_1_isemoa_qms_for_cities_and_municipalities_final.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
EN
File: 
PDF icon 7_d4_1_isemoa_qms_for_cities_and_municipalities_final_es.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
ES
File: 
PDF icon microsoft_word_-_isemoa-pr_sentation_de_la_procedure_d_audit_pour_les_collectivit_s_territoriales_fr0.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
FR
File: 
PDF icon microsoft_word_-_d4_1_ii_sistema_di_gestione_della_qualit_per_comuni_it.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
IT
File: 
PDF icon isemoa_kzs_steden_en_gemeenten.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
NL
File: 
PDF icon d4_1_system_isemoa_qms_dla_gmin_i_miast_pl.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
PL
File: 
PDF icon d4_1_isemoa_qms_for_cities_and_municipalities_final_final_ro.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
RO
File: 
PDF icon d4_1_isemoas_tillg_nglighetsrevision_f_r_kommuner0.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
SE
File: 
PDF icon d4_1_isemoa_qms_for_cities_and_municipalities_final_slo.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
SI
File: 
PDF icon microsoft_word_-_d4_1_sk_-_fv_sk.pdf
Title: 
ISEMOA Quality Management System for cities
Language: 
SK
File: 
PDF icon microsoft_word_-_d4_2_isemoa_qms_for_regions_final_bg.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
BG
File: 
PDF icon microsoft_word_-_d4_2_metodika_isemoa_syst_m_oe_zen_kvality_pro_zlep_ov_n_p_oe_stupnosti_v_kraj_ch_cz.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
CS
File: 
PDF icon d4_2_isemoa_qms_regionen_final_de.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
DE
File: 
PDF icon d4-2_isemoa_qms_for_regions_final.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
EN
File: 
PDF icon d4_2_sgc_isemoa_para_mejorar_la_accesibilidad_de_regiones.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
ES
File: 
PDF icon microsoft_word_-_isemoa-pr_sentation_de_la_procedure_d_audit_pour_les_collectivit_s_territoriales2_fr.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
FR
File: 
PDF icon microsoft_word_-_d4_2_ii_sistema_di_gestione_della_qualit_per_regioni_it.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
IT
File: 
PDF icon isemoa_kzs_regio_s.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
NL
File: 
PDF icon d4_2_system_isemoa_qms_dla_regionow_pl.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
PL
File: 
PDF icon d4_2_isemoa_qms_for_regions_final_ro.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
RO
File: 
PDF icon d4_2_isemoas_tillg_nglighetsrevision_f_r_regioner0.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
SE
File: 
PDF icon d4_2_isemoa_qms_for_regions_final_slo.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
SI
File: 
PDF icon microsoft_word_-_d4_2_sk_-_fv_sk.pdf
Title: 
ISEMOA Quality Management System for regions
Language: 
SK
File: 
Package icon isemoa-qms_questionnaires_bg.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
BG
File: 
Package icon isemoa-qms_questionnaires_cz.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
CS
File: 
Package icon isemoa-qms_questionnaires_de.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
DE
File: 
Package icon isemoa-qms_questionnaires_en.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
EN
File: 
Package icon isemoa-qms_questionnaires_es.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
ES
File: 
Package icon isemoa-qms_questionnaires_fr.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
FR
File: 
Package icon isemoa-qms_questionnaires_it.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
IT
File: 
Package icon isemoa-qms_questionnaires_nl.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
NL
File: 
Package icon isemoa-qms_questionnaires_pl.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
PL
File: 
Package icon isemoa-qms_questionnaires_ro.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
RO
File: 
Package icon isemoa-qms_questionnaires_se.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
SE
File: 
Package icon isemoa-qms_questionnaires_si.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
SI
File: 
Package icon isemoa-qms_questionnaires_sk.zip
Title: 
ISEMOA Quality Management System Questionnaires
Language: 
SK
Published: 
March 2015
Topic: 
Quality, audits and benchmarking