Shifting a greater number of passengers to railway travel would be a highly effective way of reducing the environmental impact of transport. This holds true for journeys at all distances, including local, intercity, interregional and international travel. However, a major challenge is making railway stations welcoming places where people can spend their time comfortably.
A resource pack for improved railway station design has been compiled from the experiences of the Dutch National Railways (NS) as part of the Trendy Travel project. The document examines the issue primarily from the perspective of customer satisfaction. It will be of use to public transport operators throughout Europe looking to evaluate or re-design stations.
See below to download the resource pack in the available languages. For more information, visit trendy-travel.eu