E-Market COVID-19 Update Webinar: Restarting Public Transport with Customer Service Excellence

By Benjamin Baxter / Updated: 06 Jul 2020
Tuesday 11 August 2020, 14:00 to 15:00
Past event

To help advance the sector during these challenging times, UITP and Messe Karlsruhe is running a series of regular E-Market Update Webinars with leading industry suppliers creating innovative solutions.

The public transport sector is striving to recover from the impact of COVID-19 on service and ridership. Operators and authorities are implementing different strategies to bring back lost ridership, and at the same time, ensuring safe travel conditions for riders. Public transport operators are planning different marketing campaigns to build rider confidence. Organisations are also piloting many tools, using AI, big data and complex algorithms to provide customer experience and service. These include: loyalty programs, customer service robots, chat bots, real-time passenger information and seamless payment options.

This webinar will focus on some of the solutions created by leading industry experts to achieve service excellence and customer experience. Leading industry experts will be sharing their view and solutions for customer service excellence in order to restart public transport. 

This webinar will take place on 11 August 2020 at 14:00 CET.

For further information, please visit the event website.

To register for the webinar, please click here.