Pick Pack Point - delivery points for Internet-based orders (Hungary)

By Jan Christiaens / Updated: 01 Aug 2014
Pick Pack Point is now available in 87 cities and 224 locations in Hungary. Goods ordered through the internet will be deposited at these points, and customers can pick them up at their convenience.
The Pick Pack Points are newspaper shops located at busy public places. Two major newspaper shop chains take part in the system: one of them is located at busy public transport intersections, the other in shopping malls and pedestrian streets.

Using the system is very easy: customers purchase items on the web and request the delivery to the Pick Pack Point of their preference. As soon as the item is delivered to the newspaper shop, the customer will be notified by e-mail or SMS. He/she can pick up the item any time during the opening hours: 8am-8pm, 7 days a week. The items are stored for 5 days at the Pick Pack Point.

The system is designed in a way that it has a large potential to group deliveries. Therefore there is no more need to run separate couriers to different customer locations. Besides saving energy and CO2 emissions it is also good for the customers: they don’t need to be at home when the courier comes, and can pay with bank cards.

The system is built on a sophisticated computerised logistics system. All items are tracked in real-time, using a bar-code system. Sorting, grouped transport to rural towns, returning of non-picked items and handling of customer complaints are all served by an integrated system. The system has a customer service front desk, which serves both customers as well as liaising with business partners.

Source: Pick Pack Point (in Hungarian)
Country: 
Hungary
Topic: 
Urban freight/city logistics