Lucerne trains bus drivers on needs of visually impaired passengers (Switzerland)

By Lewis Macdonald / Updated: 01 Aug 2014
Lucerne's public transport company, vbl, is using films, training manuals and other methods to help staff understand the needs of passengers with sight problems when they arrive at a bus stop.
Some drivers were given the chance to experience what it might be like to be visually impaired through wearing darkened lenses, and the discomfort and anxiety that this can cause when waiting to use public transport.

Through recordings made on Schwanenplatz in the city centre, the responses of drivers to visually impaired passengers were shown to vary widely. Some would speak to passengers, telling them the number of the bus and asking for their destination, or helping them onto the vehicle. Others did not react appropriately, only responding when a request for help was made.

vbl is working with the Impaired Vision Centre for Central Switzerland (fsz) to develop training materials and methods. Marco Fischer, office manager for fsz, said, 'Our clients are dependent on public transport for their mobility, so we are very pleased about this initiative from vbl.'

For more information, visit (in German).

Photo: DennisTsang, Flickr
Transport for people with reduced mobility