System for electronic payment of public transport tickets. Belgrade. Serbia

By News Editor / Updated: 29 Aug 2014

System for electronic payment of public transport tickets was presented in Belgrade in October 2007 by Croatian company Penta". It is considered that this kind of payment will enable better control of passengers and will reduce number of passengers who don’t buy tickets.These so-called "clever" cards are just part of the "Bus Card" system, which will improve the quality of public transport and bring back trust in this institution.

Background & Objectives

Through conditions in public transport we can usually see a general situation in society and its mentality. Public transport in Belgrade should be better. Most of citizens aren’t satisfied with its service quality. The trust in this institution can be measured with a number of sold tickets, thus showing the intensity of use of this kind of transport. There is unfortunately, a large amount of passengers who don’t pay for their ticket. Control measures with controllers have been implemented, but smuggling hasn’t been cut out. Transport public company "GSP Belgrade’’ had assumed some measures as an answer to fight those problems and in order to improve general conditions and regain reliability and image. In cities in Croatia, such as Pula, Dubrovnik and Zagreb, "GSP Belgrade’’ intended to implement “Bus Card" system.


"Bus Card” system has everything that is necessary for transportation of citizens in the city and surrounding area. It represents the integrated information system which integrates production, programming and sales of tickets, monitoring of tickets use, payment costs within every single vehicle, monitoring the exact position of ticket holders on the digital map. This system supports "Microsoft" and it is adapted to local colloquial region.>It works by means of registers installed in vehicles, which collect information about passengers’ traffic and validity of the tickets. Registers have their own memory and all the data are transferred to the main computer in one unique information system at the end of the operating hours. Thanks to this system, it is possible to monitor occupancy of some transport lines and vehicles in specific periods of the day, which might help to increase a number of vehicles on that route.

There would be two kinds of tickets - single-use paper tickets and multi-use “clever” tickets which can be recorded in vehicles in specific card readers. The system has an automatic announcement of vehicle arrival on next station, through voice message or by LED screen. Display could also be located on each bus stop and it would display information about arrival time of next vehicle.


It is very important to mention that this presentation of “Bus Card" system was just the first step of, we hope, a successful project. It is not quite clear when it will be implemented. The initiative of Belgrade’s Local Government and Transport Public Company "GSP" Beograd should be supportive. One of the main problems is the financial aspect which, we hope, will be solved shortly. Public transport in big cities has always been a symbol of modern capital in the region. Implementation of up-to-date transport systems will make Belgrade the metropolis it deserves to be.


Information about fares available at

Collective passenger transport
Ksenija Lalovic
Faculty of Architecture Belgrade University FABU
fares - fare structure
planning - ticketing
26 Nov 2007
29 Aug 2014