Personal journey accompaniment for older people in Paris (France)

By News Editor / Updated: 14 Jan 2015
Les Compagnons du Voyage is a service in Paris that offers older people personal accompaniment for journeys on public transport. It was created by the SNCF (Société Nationale des Chemins de fer Français) and RATP (Régie Autonome des Transports Parisiens).
Context 
Les Compagnons du Voyage consists of personal escorts who assist individuals, as well as whole communities and companies, on trips. Although located in Paris, the service is offered on trips to surrounding districts and even abroad. It is available every weekday, 24 hours a day. It is custom-tailored for each customer. The main target groups are older people, those with disabilities and children.
 
The fundamental concept is to reduce people's dependence and to uphold everyone’s right to be mobile. This door-to-door service offers older people access to medical services; banks, post offices and other day-to-day destinations; public parks; senior centres; and cultural activities. The service can be booked by telephone, fax, post and email. When making a booking, the date and time of travel, departure and end points, and particular needs of the individual must be specified.
 
Les Compagnons du Voyage will then make an estimate of the costs which the user must confirm to complete the booking. Accompanying older people involves showing them how to travel safely, guiding them in the city, explaining the basics of public transport and networks and giving them self-confidence in order to regain autonomy in travelling. Les Compagnons du Voyage employs about 100 people for the accompaniment service.
In action 

Since its inception in 1993, more than 1 million accompaniments have been undertaken. In the beginning, only younger people were addressed, but this has changed over time. Today, most of the persons that are accompanied are still young, but older people are getting more and more interested in the service. Five per cent of the customers are individuals (mostly older people), 35 per cent are so called 'collectivités territoriales' and 60 per cent are from specialised institutions (e.g. of the deaf, blind, etc.).

Results 

The benefits of Les Compagnons du Voyage are numerous. The service can help people to regain autonomy and to participate in every day life. It can lead to an increase and maintenance of active mobility. The project is also effective in reaching large numbers of people, as the number of accompaniments undertaken thus far indicates.

Topic: 
Transport for people with reduced mobility
Region: 
Northern Europe
Country: 
France
City: 
Paris
Author: 
AENEAS
20 Dec 2010
14 Jan 2015