This project wants to tackle one of the largest hurdles in public transportation, namely the complex ticket price system and, thus, the problem of choosing the right ticket.Instead of a wide range of different tickets, the best price card is issued and charged with a certain amount. With every trip, the best ticket price is debited to the chip card.
This project was developed within the framework of the competition “Innovative Mobility Services” and was submitted by B.I.M,, the City of Graz in cooperation with SAB-Tours Wels, FH Kapfenberg technical college, Stadtwerke Steyr and the province of Upper Austria. It was one of nine projects considered to be worthy of sponsorship by the expert jury and was successfully realized shortly thereafter.
The project wants to tackle one of the largest hurdles in public transportation, namely the complex ticket price system and, thus, the problem of choosing the right ticket.
This best price system saves customers from having to navigate confusing ticket price tables, thus improving passenger access to public transportation (PT).
Instead of a wide range of different tickets, the best price card is issued and charged with a certain amount. With every trip, the best ticket price is debited to the chip card. Depending on how often a customer uses public transportation in a certain time period (day, week, month), the amount lies between the price of a single ticket and zero euros.>If the card is used several times a day, the maximum sum deducted from the card is equivalent to the price of a day ticket.
Regular customers will profit most from this new system, since they will no longer have to worry about not using their commuter’s tickets to the fullest (e.g., during vacation or illness). Contact-free chip cards provide quicker service and save time by shortening travel times.
The best price system has been in use in Wels and Steyr since September 2001.
Initial problems at the contact point between customers and the various PT companies, as well as with regard to the charging process were analyzed and solved in cooperation with the concerned parties.
A passenger poll showed that the customers were highly satisfied with the new system: 50% considered it to be “very good”, a further 35% rated the service “good”. Within a year, passenger numbers increased by 2.5%.
Within the impulse program “I2-Innovative Infrastructure” of the bmvit (Austrian Ministry of Transportation, Innovation and Technology), the present city system is to be extended to serve regional PT.
Website BIM: www.bim.at