ISEMOA – an efficient tool to improve the quality of accessibility

By Pavlina Dravecka / Updated: 17 Feb 2015

ISEMOA seeks to improve accessibility of pedestrian, cyclist, and public transport services and facilities allowing citizens to adopt a less car-dependent life-style. The ISEMOA Quality Management System (ISEMOA QMS) closely examines the whole journey – from door-to-door. Each journey is composed of several elements that together make up the “mobility chain”. It is crucial that the whole mobility chain is accessible! If there is a barrier in one of the elements, then the whole mobility chain does not work.

Improving accessibility in a town, city or region can bring about a host of benefits both for individuals and for society:

  • Provide more independence for all citizens
  • Enhance social inclusion of Persons with Reduced Mobility (PRM)
  • Reveal cost savings (by avoiding the necessity of costly subsequent amendments and reconstructions)
  • Enable everyone to use sustainable transport modes, contribute to less pollution and save energy
  • Improve service quality (for pedestrians, cyclists, and public transport users) and ensure facilities are adapted to anyone's needs
  • Ensure that day-to-day services are just as accessible for non-motorists as for motorists

Investing in accessibility is a cost effective way of contributing to a sustainable economy and tackling the future challenges of demographic, economic and environmental changes.

The ISEMOA QMS follows a structured quality management approach based on a moderated audit process. This proven approach, guided by an ISEMOA auditor, helps local and regional stakeholders to assess the level of accessibility of public space and public transport in their area, and it helps to develop strategies and measures for improving the accessibility work.

More details about the ISEMOA QMS and the ISEMOA materials are available in 13 languages on

All over Europe more than 175 qualified ISEMOA auditors have been trained to support and guide local and regional stakeholders with the implementation of the ISEMOA Quality Management System. Cities or regions interested in implementing the ISEMOA Quality Management System can find contact details of all ISEMOA auditors

How does ISEMOA benefit a local area?

  • Establish a comprehensive view of accessibility
  • Raise awareness of the importance of accessibility
  • Improve credibility, efficiency, and effectiveness of the work on improving accessibility
  • Identify strengths and weaknesses
  • Gain inspiration and new ideas for improving accessibility
  • Establish a systematic and effective structure for accessibility planning, implementation, and evaluation
  • Establish a system of effective stakeholder involvement and communication

ISEMOA has proven to be equally beneficial for small municipalities as well as large cities or regions all over Europe, regardless of their level of experience working on accessibility. During the project ISEMOA has been implemented in 18 municipalities, cities, and regions in 14 European countries.

ISEMOA (due to finish in May 2013) is an IEE project co-funded within the STEER programme of the European Commission.