Home > Case Studies > Search > Case Study Search > Search Results >
The Taxicard - Subsidised Barrier-Free Taxi Use in London (UK)
Background & Objectives
A measure to enhance the accessibility of public transport in London was the introduction of “the most accessible taxicab” as the standard taxicab. The National Disability Discrimination Act forced that action in 1995. The taxi can be used at any time by a wide range of customers: non-disabled, wheelchair users, walking impaired people, parents with kids, etc. The new cabs are higher and wider than the previous ones and are equipped among other things with access for power chairs, swing out seats with strategically placed handles, an integrated child seat, an induction loop for communication with the driver and a pull-out under-floor ramp. The taxis can be hired directly on the street but also pre-booked by telephone.
As a method of subsidised door-to-door transport, “Taxicard” was introduced to increase the independence and the mobility of disabled people who have serious impairments. It provides user subsidies directly for each taxi trip so that in most cases there is only a flat fare to pay (up to a certain maximum - depending on the daytime - boroughs pay the rest of the regular fare). As a result, Taxicard holders get an average discount of 80% on their taxi ride costs.
The introduction of accessible cabs accompanied the launch of a “Disability Equality and Customer Care Training for London’s Taxi Drivers.” It is developed by experienced Disability Equality Trainers who are disabled people from diverse backgrounds. The programme takes place as a consultation with a focus group of disabled taxi-users and licensed taxi drivers (disabled or non-disabled).
The main aim is to help drivers deliver professional service and meet legal duties. The training course is divided into the following sessions: What is Customer Care?, Understanding Disability Discrimination, The Law, Assisting Disabled People, Questions and Evaluation.
Links for further information:
EMTA: Workshop on Door-to-Door Services
DownloadsFiche_London.pdf (229 kByte)
Related Case Studies
Command Set for People with Visual and Hearing Impairments in Dresden (Germany)
Safety for elderly people in Zagreb public transport, Croatia
Underground with Special Features for Mobility-Reduced People in Copenhagen (Denmark)
Walk and explore the Cotswolds by Public Transport Guide, UK
Accessible Light Rail Transit System in Dublin (Ireland)
Accessible Emergency and Information Pillars at Regional Railway Stations in Hamburg (Germany)
Barrier-Free FLIRT Train and Train Station in Wetter (Germany)
A2B Dial-a-bus, Aberdeenshire, Scotland
Mobility Training for People with Motor Impairment in Berlin (Germany)
Accessible Local Transport with a Guidance System for Visually Impaired People in Munich (Germany)
The shuttle of the ClarÃ©e valley (France)
People Mover - Combination of Elevator and Bridge to Access Platforms in Berlin (Germany)
Disabled Assistance Centre to Serve Travel Needs of Impaired Customers in Italy
Transport to access health care at Callaghan House, Rochdale
Booklet about Accessible Customer Service in Public Transport in Finland
Handicabs, accessible transport for people with mobility difficulties, Lothians, Scotland
Modernisation of Kiev Metro
Gdansk: New tram line to Chelm
Access Panel and Disability Advisory Group in Greater Manchester (UK)
Bus Buddying - Mobility Training to Become Independent Travellers in Leeds (UK)
This Case Study is part of the European urban mobility and transport best practice collection from Eltis - www.eltis.org.